Returns Policy


Return Policy

Changes / Returns

In www.rockclub.gr/eshop we try to do our best to serve you directly and easily make your purchases. It may sometimes be necessary to return or change a product, then please read the procedure to be followed.


 In any case of change or return, the customer must come in contact with the sales department.


Changes / Returns Conditions

 

To return products complete the form returns here

 

You have the right to return products purchased and ask for a replacement in all the following cases (within two weeks from shipment of the products):

 

- If the goods are different from those ordered

 

- If there is a defect in the product

 

- If you have not bought the right size

 

All regular sale Customers may return any product that is in it's original (saleable) condition provided and it is accompanied by original sales receipt. 

 

Generally, there is a possibility of a refund. 

 

Shipping method and delivery charges in case of change-return

 

www.rockclub.gr/eshop bear the costs of delivery to return/change products in the following cases:

 

- If the goods are different from those ordered

 

- If there is a defect in the product

 

In all other cases, the shipping / delivery to change / return goods covered by the customer.

 

Particular attention should be paid to the packaging of return / change the product to ensure the quality and integrity. In any case www.rockclub.gr/eshop is not responsible for loss, theft, delay or mishandling of the parcel sent by the customer for a change / return.

 

If the product is sent by the client for change/return does not meet the conditions laid down in paragraph "Changes-Returns", the package is returned to sender with charge.


Legitimate Right of Exit


If you trade as a consumer, you may withdraw from the Contract within 14 calendar days unreasonably. The withdrawal period expires after 14 calendar days have elapsed from the day on which you or a third party designated by you, other than the carrier, acquired the physical possession or control of the products, or in the case of ordering more products after 14 calendar days from the day on which you or a third party designated by you, other than the carrier, acquired the physical possession or control of the latter product. In order to exercise the right of withdrawal, you may either inform RockClub by calling 2310755057 by sending an email to e-sales@rockclub.gr or by writing to our contact form expressing your decision to withdraw from this Agreement with explicit way. You can also use the withdrawal form that appears in the Appendix attached below without being mandatory.


In order to withdraw in due time, it is enough to send your communication about the exercise of the right of withdrawal before the expiration of the withdrawal period.


Outcome Results


If you withdraw from this Agreement, we will return to you without delay and in any case within 14 days of the date we were informed of the withdrawal, all payments we have received from you, including delivery costs (excluding any additional delivery costs to the original place of delivery that arises if you have chosen another delivery method than the basic and less expensive method we offer you). The refund will be made using the same payment method you used for the original transaction. In any case, you will not be charged for this refund. Without prejudice to the above, however, we may withhold the refund either until we receive all the products back or until we have evidence that you have returned the products, whichever comes first. You are responsible for any impairment of the value of the products as a result of such treatment which alters their nature, characteristics, and functionality.



Common Provisions


Your right to withdraw from the Agreement applies only to products returned exactly in the same condition as you received them. No amount will be refunded if the product has been used after it has been opened if the product is not in the same condition as it has been delivered or if it has been damaged. Therefore, you must take care of the due diligence of the products while in your possession. Please return the products using or including their original packaging, instructions and any other documents that may accompany the products. In any case, you must return the products together with the receipt you received on delivery. When you receive the order, you will find a summary of how you can exercise your right of withdrawal. After the withdrawal, the corresponding products must be returned as follows: a) Refunds with a courier If you choose to return a product through a courier company, you should contact us through our online contact form or telephone 2310755057 to arrange for receipt of the product from your home. You must return the product to the same packaging as you received it. In the case that you made the purchase as a visitor, you can request a return via courier by calling 2310755057. None of the above options will incur any additional costs for you. If you choose not to use any of the free return methods available, you will be charged for the refund. Please be aware that if you want to return the goods in any other way, we have the right to charge you for the direct costs we may incur to receive the goods in this way. After reviewing the returned product in detail, we will let you know if you are eligible for a refund. Shipping costs will be refunded only if you exercise the statutory right of withdrawal within the statutory time limit and provided that all the goods from which the parcel is made are returned. The refund will be paid as soon as possible and in any case, within 14 days of the day, you notified us of your withdrawal. Without prejudice to the above, however, we may withhold the refund either until we receive all the products back or until we receive proof that you have returned the products, whichever comes first. The money will always be refunded the same way you paid for your purchase. You are responsible for the costs and the risk of returning the products to us as described above. If you have any questions, you can contact us via our online contact form or by phone 2310755058