Terms & Conditions
The RockClub E-Shop is an online shop for
selling products and services via the Internet created by the company under the
name “Athanasios Andreanoudis S.A.”, seated in Kalochori of Thessaloniki, on
Ipeirou str. (at the Agr. parcel 115), legally represented with TIN
998305928 and registered at the Tax office of Sociétés Anonymes of Kalochori, and
telephone number +30 2310-755057. Please make sure that you agree with the
following terms and conditions, because further use and browsing on our web
page www.rockclub.gr entails your explicit and unreserved authorisation and
consent to them.
The website’s visitors agree that:
a) they shall use their actual data (surname, name, address,
email) in the contact forms.
b) they shall use the site according to the law and the accepted
principles of morality and shall not commit any actions or omissions which may
cause damage to it and any other user or to the networks connected to the site.
c) The RockClub E-Shop reserves the right to unilaterally amend or
renew the present terms laid out on its web page, according to its needs, but
it is obliged to inform its users for any amendments, as well as any changes,
via its web page.
The copyrights pertaining to the content
(including texts, graphics, images, photographs and software) or to the
services of the site which have been included or are to be included online, are
protected by the Greek, EU and the international copyright laws and are
exclusively owned by the RockClub E-shop. The appearance of the latter on the
website or on that of other contracting parties, in no way, should it be
considered as a transfer or an assignment of licence or of the right to use
It is strictly prohibited to copy, reproduce and retransmit the
material, without the company’s prior written authorisation, since they are
made available to the site’s visitors for personal use only (for non-profit or
Limits of Liability
The RockClub E-shop is bound in terms of the
completeness and the validity of the information which are available on its web
page, as regards both the existence of the essential characteristics which are
outlined, where relevant, for every product the company disposes, and the
accuracy of the information regarding the services provided, subject to any
technical or typographical errors, which may have escaped attention or have
been committed unintentionally or because of interruptions of the web page’s
operation due to force majeure.
The RockClub E-shop deploys all its efforts to offer services of
high quality, but it does not guarantee that there will be no interruptions,
errors or harmful elements within the website’s contents and it bears no
responsibility for any losses or any requirements of legal, civil or criminal
nature from the site’s users. The visitors agree to use the site on their own
As of Monday 15th February 2016, the European
Commission's Online Dispute Resolution-ODR platform became operational, which
allows both consumers and traders to resolve their disputes online regarding
either domestic or cross-border transactions. The ODR is directly connected
with the competent Alternative Dispute Resolution bodies of each country, which
undertake the treatment of the complaints. Each dispute resolution body applies
its own rules and processes. They are usually simpler, faster and less costly
than bringing an action before the Court of Justice. However, the choice of the
body must be agreed on by both contracting parties.
The procedure is carried out in four stages:
Lodging a complaint
Agreement on the dispute resolution body
Treatment of the complaint by the dispute resolution body
Result and termination of the complaint
The procedure is easy, it is completed online, and it serves all
EU countries. The body is obliged to decide within 90 days.
The ODR falls within the framework of the Directive 2013/11/EC,
which was recently harmonised in the Greek legislation (with the Common
Ministerial Decision No 70330/2015) and it provides for the possibility to
resolve consumer disputes online via the Alternative Dispute Resolution process
throughout the EU.
SALES – ONLINE SHOP (E-SHOP)
1. Personal Data Kind and
The clients’ data include any
details required for the fulfilment of our agreement and our legally-imposed
A) Identification and contact details (name, last name, address and telephone numbers, email)
B) Details regarding the performance of the contract and
the dispatch of the order (delivery address, recipient’s
The afore-mentioned details are
either declared by the clients themselves while placing their order online on
our e-shop or they are provided to the company’s authorised employee,
accounting office, salesperson, representative (via telephone, fax, email) and
are entered in the company’s electronic system. At
the same time, a hard-copy file is created including the order form, the
voucher for the courier delivery service company, the invoice/receipt, the
shipping note, and the proofs of payment.
2. Rights of Handling and
Access to Personal Data
The Management and the company’s
employees have the rights to handle and access the Personal Data kept, within
their scope of competence:
The company’s Management has full access to the data of the
electronic system and the hard-copy files for all data.
The e-shop’s manager has access to all data of the e-shop’s
clients held online, as well as the order’s hard-copy file.
The warehouse has only access to the hard-copy file of the order.
The Secretary has full electronic access to the identification and
The Accounting office has electronic access to the identification
and contact details, the accounting information and the order details. The
Accounting office keeps in lockable file cabinets/lockers the hard-copy files
for the charges of the provided services and products and the information of
those liable for payment. The information of those liable is performed online
or by sending a relevant information note. The Accountant office keeps any
other details imposed by the tax legislation.
The clients have access to their own details. The access is
performed either electronically (for the e-shop’s clients) by using the
personal codes (username and password) they set while creating their account on
the e-shop or through the Secretary/Accounting office by submitting a relevant